Shipping Times:
As each item is made to order, orders are shipped out once production is completed. Production times vary based on each item and can be found in all product listings. Shipping times vary depending on your chosen method and range from 3-12 business days after production. Detailed information will be provided during checkout.
Once ready, items are shipped from the United States with tracking (when available).
Taxes and Duties:
Items are shipped from our production partners in the USA. Customers are responsible for import taxes, carrier fees and customs declarations that may be applied upon delivery.
Changes to Order:
Please note that changes your order including wrong address, incorrect quantity, etc. cannot be made once your order has been placed. All sales are considered final and it is your responsibility to ensure your information is correct.
Returns:
At this time, we do not accept returns.
Damaged Product:
While our shipping partners do their best and damages are rare, occasionally there may be damage to the merchandise while in transit, or defects in manufacturing. If your product is damaged, please take a picture and send it to hello@southboundmarket.com within 72 hours of your order arriving.
