Shipping Times:
As each item is made to order, orders are shipped out once production is completed. Production times vary based on each item and can be found in all product listings. Shipping times vary depending on your chosen method and range from 3-12 business days after production. During busier times of the year (sales or holidays), shipping may be delayed.
Once ready, items are shipped from the United States with tracking (when available).
Taxes and Duties:
Items are shipped from our production partners in the USA. Customers are responsible for import taxes, carrier fees and customs declarations that may be applied upon delivery.
Changes to Order:
Please note that changes your order including wrong address, incorrect quantity, etc. cannot be made once your order has been placed. Please ensure all information is correct before placing your order.
Returns:
We want you to be happy with your order – if you have any issues, please email us at hello@southboundmarket.com within 14 days of your order arriving and we will find a resolution. If your order is incorrect or damaged upon arrival, please contact hello@southboundmarket.com with photos of your order and we will send out a replacement at no cost to you.
Due to their digital nature, printable wall art downloads are not eligible for return.
Damaged Product:
While our shipping partners do their best and damages are rare, occasionally there may be damage to the merchandise while in transit, or defects in manufacturing. If your product is damaged, please take a picture and send it to hello@southboundmarket.com within 72 hours of your order arriving.
